I have been trying to contact LBC through their website but never been successful to send my complaint on their site. I also have sent multiple private messages on their facebook, no response until now. I have likewise tweeted them on their tweeter which have finally replied and asked me my concern this afternoon.
I have filed a written complaint letter last January 6, wednesday. My letter was received but immediately informed they would not be able to act because their head is busy applying for renewal of business permits, etc.
Today, 8 January, Friday, I received a text from their head at 11:39am.
Hi mr reyes sir this is rene head of lbs handles libertad branches I just read your complaint today regarding the alleged stupidity of one f staffs sir I promise to give u feedback thx for the concern
Alleged?
That caught my ire. Why would I file, take time to write and submit if it was not true. He could have simply said complaint. This is not a court case that the accused is presumed innocent until proven guilty. So, I need to prove my complaint...
Fine... what, I have to make another letter and then submit it there again?
So... I am forced to blog my sentiments and concern here...so I would not need to go back to their LBC Libertad branch. They already have caused me a lot .. anger, frustration, money, my time.
thus... LBC : Laking Bwisit Company
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